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Response Team Member in Houston, TX at Staffing Now

Date Posted: 8/28/2020

Job Snapshot

Job Description

SNI is hiring Response Team Member for a 4-6 month project. In this role you will assist in the review and coordination of the Harris County Covid Response Department client concerns. You will assign the degree of urgency to assess for rapid solutions or escalate to needed stakeholders. This person will work to track metrics, reports and identify trends for areas of improvement. The successful candidate will be solution oriented and skilled at consumer responsiveness in a timely manner.

  • Assist contacts from clients via phone and email
  • Work from spreadsheets to contact client(s) with concerns to assist with quick resolution.
  • Be 3rd party person from programmatic teams to assist client in documenting concerns that are escalating into procedures for further review or formal client grievance.
  • Works closely with programmatic teams on trends, concerns or trends areas of non-compliance for immediate evaluation. To ensure timeliness of effective changes needed, staff member will work closely programmatic teams leads, program leadership, and Quality and Compliance members.
  • Ensure that teams in direct contact with public are given accurate messaging for redirecting client to the application process if not current client.
  • Review of database or case client file information for compliance of eligibility criteria
  • Review of ongoing processes and areas for improvement within teams working closely with Team leads.
  • Participating in and conducting training in relation to entering information to ensure accurate client documentation by all staff members.
  • Provide communication updates to team and department members on changes or information needed to ensure timeliness and accurate documentation
  • Ensure that needed data is being entered and logged for any concerns into various platforms as needed including but not limited to the Call Center Connective Database or review information therein
  • Ensure that data is being collected though Agency Database (ETO or SharePoint) and programmatic forms for tracking and documenting


  • Bachelor's Degree in Social Sciences with a background in case management supervisory roles OR quality and compliance type services OR
  • Associate's Degree in related fields with a minimum of 2 years of relevant work experience in case management supervisory roles
  • Familiarity with customer relationship processes and software, case management/human services software, or collaboration software systems (i.e.: SharePoint, Connective, ETO etc.) preferred.
  • Advanced productivity software skills including Microsoft Excel, PowerPoint, and Word. Familiarity with Microsoft Access preferred.
  • Advanced written, verbal, and visual communication skills.
  • Ability to handle and maintain confidential information in a safe, secure manner.
  • Available to work M-F 8am to 5pm.

Pay up to $19/hr. Apply today for immediate consideration!