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Customer Service Representative in Franklin, MA at Staffing Now

Date Posted: 4/8/2019

Job Snapshot

Job Description

Excellent Customer Service Opportunity
Paying up to $17 per hour based on Experience
This position is responsible for exceeding customers' service and sales expectations in an inbound call center environment. Activities include efficiently managing customer needs and issues assessment, problem resolution, account maintenance, and identification of and capitalization on cross-sell and up-sell opportunities.
Position Responsibilities:

  • Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented manner
  • Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues
  • Accurately complete on-line account transactions, maintenance and service requests to other areas of the bank

Required Skills:

  • Customer service skills
  • Excellent phone etiquette