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Customer Service Coordinator in Greenfield, MA at Staffing Now

Date Posted: 7/25/2019

Job Snapshot

Job Description

Customer Service Coordinator

ESSENTIAL FUNCTIONS:

  • Receiving incoming phone calls.
  • Entering service tickets.
  • Order parts from PQM when necessary.
  • Coordinating shipping of parts to outside locations.
  • Creating Pick-up tickets.
  • Entering labor and parts order for payments received.
  • Set up of customer numbers
  • Interfaces with specialist from customer support.
  • Assist sales with customer service.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Understanding of customer service module for scheduling calls passed to them by the coordinators.
  • Understanding of the warranty process for warranty reorders in PQM.
  • Understanding of inventory, locations, and parts tracking for keeping the technicians supplied for appointments.
  • Ability to determine whether a customer is completed or in need of future services and can perform follow through with reordering of necessary parts.
  • Ability to use Word and Excel.
  • Ability to evaluate each technician's route for efficiency.
  • Requires strong customer service skills.
  • Ability to multi task and maintain a high level of attention to detail.