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Customer Service in Manchester, CT at Staffing Now

Date Posted: 5/31/2019

Job Snapshot

Job Description

SNI Companies has partnered with a growing appliance repair company in the Manchester area. We are seeking a Phone Customer Service Representative to join their growing team!
You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities Include:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services Qualifications
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

They are a family owned company since 1969. The owner is a hands on owner who believes employees should be compensated for their hard work. We are looking for a detailed person who is willing to learn about the appliance repair industry and be a key person to support their technicians.