Account Specialist serves customers by completing enrollments and conversion mailings; responding to requests; resolving complaints; maintaining quality service.
Account Specialist Job Duties:
- Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
- Completes enrollments by analyzing and auditing documents, tapes, and transmissions, researching and resolving processing problems.
- Completes conversion mailings by coordinating requirements, developing plans.
- Provides information by collecting, analyzing, and summarizing information, responding to requests.
- Resolves complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments.
- Maintains quality service by monitoring standards, advising supervisor of potential problems.
- Prepares reports by collecting and analyzing information
- Updates job knowledge by participating in educational opportunities.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
