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Customer Service Representative in Westborough, MA at Staffing Now

Date Posted: 12/31/2018

Job Snapshot

Job Description

Duties include, but are not limited to:

  • Collect customer contact information/inquiry and enter into CRM (customer relationship management database)
  • Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation
  • Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
  • Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)
  • Respond to sales inquiries and requests for quotation in an accurate and timely manner.
  • Identify, address and escalate issues
  • Performs other duties as assigned that support the overall objective of the position

Basic Qualifications
- Associate's Degree
- 2-5 years of customer service experience

Preferred Qualifications
- Bachelor's Degree
- 2 years of sales experience
- Oracle ERP & Salesforce CRM experience
- Excellent verbal and written communication skills, bi-lingual is a plus (French)
- Ability to relate to a wide variety of people in a professional and diplomatic manner
- Ability to handle stressful situations in positive, tactful manner.
- Great attitude, self-motivated, professional demeanor.
- Must be able to work independently and in a team environment.
- Detail oriented with great organizational skills
- Strong problem solving skills
- Strong orientation toward safety, quality, and engagement in process change/improvement.
- Ability to manage multiple tasks in a fast pace environment
- Ability to learn new products and software
- Strong knowledge of Genie products and the lifting industry is a plus.