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Customer Service Support in Tampa, FL at Staffing Now

Date Posted: 1/17/2023

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:
  • Remote

Job Description

Staffing NOW is currently working with a mid to large-size Insurance company in Tampa, FL that is looking to hire a permanent Customer Service Representative

Candidate must have the following requirements to be considered for the opportunity: 

  • Process customer policy change requests. 
  • Handle all incoming claim calls from customers. 
  • Complete Evidence of Insurance requests. 
  • Take premium payments from customers. 
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information. 
  • Answer incoming phone calls on the first ring. 
  • Return all phone messages promptly. 
  • Thoroughly understand and follow all underwriting, rating and compliance requirements. 
  • Maintain knowledge of new products. 
  • Provide exceptional customer service. 
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems 
  • Schedule appointments for sales staff to meet prospective customers 
  • Provides on-going support to insurance clients as needed

Location: Tampa, FL
Industry: Insurance