Staffing NOW is currently working with a mid to large-size Insurance company in Tampa, FL that is looking to hire a permanent Customer Service Representative.
Candidate must have the following requirements to be considered for the opportunity:
- Process customer policy change requests.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Take premium payments from customers.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Maintain knowledge of new products.
- Provide exceptional customer service.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
- Schedule appointments for sales staff to meet prospective customers
- Provides on-going support to insurance clients as needed
Location: Tampa, FL
Industry: Insurance
