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Client Support Specialist in Irving, TX at Staffing Now

Date Posted: 7/31/2019

Job Snapshot

Job Description

SNI is recruiting for a Client Service Specialist to support one of our top Las Colinas clients. The Client Service Specialist reviews and verifies order accuracy, audits accounts, and assists with projects. Our client offers exceptional day 1 benefits, great culture and lot's of room for growth.

Job Duties

  • Process account orders
  • Verify account order accuracy in the AS/400 mainframe computer.
  • Validate accuracy of information in Web Services XML code in the test and production environments.
  • Build product rate cards using internal tools as well as in Microsoft XL.
  • Perform pre- and post-production audits and report findings to Account Orders Supervisor.
  • Participate as needed in the Dealer Management System (DMS) Provider Forms Verification project.
  • Complete Account Order & Audit Checklist updates.
  • Assist in maintaining current process documentation.
  • Provide ongoing status reporting around new account launches, product implementations, product conversions, account modifications, new application users, and key application performance metrics.
  • Provide field support regarding new proposals and accounts as well as assistance with existing accounts.

Job Qualifications

  • Automotive industry experience and an understanding of dealership culture are a plus.
  • Intermediate to advanced knowledge of Microsoft Excel and AS400
  • Preferred experience in PowerPoint, Word, Project, Outlook, Visio, and Adobe Acrobat
  • Must have excellent presentation and facilitation skills, possess a high attention to detail, and adherence to established processes.
  • Ability to learn new concepts and applications quickly and effectively.
  • Ability to multi-task, meet deadlines, respond to shifting priorities, and perform at the speed of business.

Compensation varies depending on experience. Apply today for immediate consideration!