Order Management Coordinator

Order Management Coordinator
Boca Raton, FL (On-site)

The Order Management Coordinator ensures smooth and efficient order processing, working closely with internal teams and external partners to meet customer expectations and vendor compliance requirements. This role is responsible for managing orders from entry to fulfillment, troubleshooting issues, and optimizing workflows to improve efficiency and customer satisfaction.

• Process and manage B2B and retail orders, ensuring accuracy, timeliness, and compliance with vendor requirements.

• Track order status daily, proactively resolving shipping delays, discrepancies, or fulfillment issues.

• Collaborate with Sales, Operations, Inventory, and Accounting teams to maintain accurate order records and resolve issues.

• Coordinate with customers' logistics teams to arrange shipments and ensure all shipping requirements are met.

• Monitor and enforce vendor compliance standards to prevent chargebacks and operational disruptions.

• Identify areas for process improvement and contribute to workflow optimizations.

• Perform additional administrative and support duties as needed.

• 5+ years of experience in order management, customer service, or supply chain operations in a retail or distribution environment.

• Experience with ERP, order processing, or e-commerce platforms (Shopify experience is a plus but not required).

• Strong proficiency in Microsoft Office Suite, particularly Excel.

• Excellent problem-solving, organizational, and multitasking skills.

• Strong written and verbal communication skills, with the ability to collaborate across departments.

• Ability to work independently and take initiative in a fast-paced environment.

• Flexibility to work overtime as needed.

• Schedule: Monday – Friday, 8:00 AM – 4:30 PM

• Office-based role with occasional exposure to warehouse environments.

• Ability to stand, walk, and use hands for extended periods.

• Must be able to lift up to 35 lbs as needed.