Collections

• Ability to take notes; update account status and customer information
• Meet or exceed monthly performance goals, deadlines and objectives
• Adhere to consumer protection laws and FHC’s standard practices and policies
• Research and identify issues attributing to account delinquency and resolve them by working with the customer
• Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Review and monitor assigned accounts and all applicable collection reports
• Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
• Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
• Establish and maintain cooperative working relationships

Requirements:

• Knowledge of Billing and Collections Procedures
• Possesses excellent verbal, negotiation, customer service and communication skills
• Well organized, Results driven, and able to work in a high volume and fast-paced office environment
• Strong attention to detail
• Ability to resolve challenging situations calmly and professionally
• Capability to work independently and to adapt to a fast-changing environment

Preferred Skills:

• Familiar with Sedona Office
• Accounts Receivable knowledge

Physical Demands:

• This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary

Position Type and Expected Hours of Work

• Full Time
• Monday through Friday
• 9:00am-5:00pm
• 40 hours weekly