Patient Services Representative Floater

Patient Services Representative Floater needed for healthcare facility located in the Mercer/Middlesex County, NJ.  The primary location for this individual will be their Princeton Office, but they need to be able to float between the Mercerville, Monroe, and East Windsor location when needed.  

Primary Responsibilities:

• Greet patients, verify appointment, take copayments, and assist with any reappointment questions.
• Answers telephone calls in the queue in a timely manner.
• Follow up with patient and physician's requests.
• Supports Lead in achieving departmental standard for wait times, work times, and abandonment rate.
• Verifies insurance information
• Verifies all patient demographic information.
• Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand.
• Verifies patient understands all prep instructions.
• Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into system, verifying out-going faxes are successful and calling offices when clarification is needed.
• Interfaces with Lead regarding any and all departmental concerns.
• Attends staff meetings regularly and follows all company policies and procedures.

Qualifications:

• High School Diploma or GED required.
• Demonstrated proficiency with computer technology.
• Ability to handle multiple tasks on a timely basis and work in a team environment.
• Excellent verbal and written communication skills.
• Demonstrated ability to speak effectively and present a pleasant, professional demeanor/image during telephone conversations or in person.
• Adherence to following established procedures and make sound decisions based on those procedures.
• Ability to handle sensitive and confidential information according to policy.

Schedule - Hours will range from 6:30am-3pm, 7:30am-4pm, 8am-4:30pm, and 11am-7:30pm Monday through Friday and one rotating Saturday once a month

Benefits:

• Health, dental & vision insurance
• Company-paid life and long-term disability insurance
• 401k profit sharing plan.
• 15 PTO days within first year and 5 accrued sick days