(CSR) Call Center Exp.-Bachelor’s degree -Boca Area

(CSR) Call Center Exp.-Bachelor’s degree -Boca Area

Job Description

Customer Service Associate (CSA) Position -Boca Area

Essential Job Functions:

• Respond to incoming calls through the Call Center;

Answer questions solely related to administrative matters involving withdrawals such as processing address changes;
Validate withdrawal requests through the Withdrawal Call Center and submit them to the Processing Center accurately and in a timely manner.

• Perform on-line data entry based on validated phone form requests.

Requirements:
College degree, Bachelor’s
1 year prior customer service experience
Bi-lingual (English/Spanish) preferred; not required.
Excellent telephone voice, communication and customer service skills.
Strong administrative skills.

• Must be able to work onsite, in the office from 8:00am to 7:30pm, EST, Monday through Friday, and occasional Saturdays.
  • Standard shift: 9:00am to 5:30pm, 30-minute lunch break (40-hour work week).
  • Must be able to work overtime hours from 5:30pm until possibly 7:30pm, when needed.
  • Attend weekly staff meetings, 8am to 9am (paid overtime).
  • Occasional Saturdays, 9:30am to 4pm (paid overtime).
  • Background, drug test, education verification a must

If interested, please reach out to me via email at