Technical Customer Service Specialist

Are you looking for a fun place to work that lets you use your technical skills and knowledge to help customers and fellow employees. We are a growing company and a fun place to work. We are looking for the right mix of experience, willingness to continue to learn and work as a strong team here in Fort Lauderdale, Fl. Our technology is complex but exciting. At the intersection of GPS satellites, the ever-evolving cellular technologies, electronics and battery advancements, we supply GPS devices for the automotive industry.

With a goal of Superior Customer Service, your responsibilities will include:

• Assisting Customer Success Specialists with technical support during GPS device installation & activation calls
• Guide installers over the phone on how to install our products in vehicles and equipment
• Troubleshoot GPS devices that might be having issues after being checked by Customer Success or Fleet Specialists
• Authorize repair appointments for customers
• Work closely with dispatchers to schedule service calls
• Able to be “on-call” when required for scheduled afterhours technical support
• Work on special customer projects assigned by the leadership team
• Provide training to new installers over the phone or in person/onsite
• Create wiring diagrams to assist installers during the installation of our products

Qualifications required:

• Prefer 2 years’ experience in 12-volt electronics installation, (i.e. car audio & alarm installation)
• Able to work a flexible schedule including Saturdays
• Exceptional Team Player with high regard for providing excellent Customer Success
• Innovative & solution-oriented problem solver
• Punctual, responsible, accountable and attention to details are a MUST
• Great follow-up skills with a sense of urgency to resolve clients’ requests
• Ability to function well in a fast-paced office environment
• CRM knowledge or ability to learn computer systems quickly
• Proficient in Microsoft Office & other computer applications
• Great communication skills both written and verbal
• Must have transportation
• Bilingual in Spanish
• Pass a background check and drug test
• Willingness to jump in to help in any area of the company when needed.

We offer:

• Energetic & positive team
• High performance, Supportive & fun work environment
• Benefit package includes health insurance (employee participation), Simple IRA, PTO days and more.
• Growth opportunities and professional challenges
• Work for a financially stable company with 30 years of experience