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Travel Counselor in Newton, MA at Staffing Now

Date Posted: 1/23/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Newton, MA
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    1/23/2020
  • Job ID:
    361289

Job Description




Our client is a professional environment as part of the Sales and Service team, this position requires a candidate who will be committed to the highest level of customer service and possess excellent communication and telephone skills along with international travel experience. We are looking for an, outgoing, self-motivated individual with telephone sales or customer service experience who enjoys assisting mature customers in making their travel plans and servicing them prior to the trip.

Qualifications

  • Minimum two years in sales or customer service environment
  • Excellent communication skills (both verbal and written)
  • Excellent telephone etiquette
  • Excellent organizational skills
  • Computer literacy including Word and Excel
  • Ability to work in a team environment


Responsibilities
  • Provide professional assistance for incoming customer telephone calls for sales and service
  • Maintain the highest degree of telephone etiquette on all calls taken
  • Conduct outbound calls as needed (collections, date consolidation, requested call-backs)
  • Update and maintain reservation information in accordance with company guidelines
  • Provide assistance in preparing departmental reports and other documentation
  • Assume responsibilities for other projects as assigned

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