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Sr Customer Service Representative in Bedford, MA at Staffing Now

Date Posted: 10/30/2019

Job Snapshot

Job Description


Represent our clients in a professional and courteous manner; provide support and service to our patients via telephone, fax and mail.
Duties and Responsibilities
1. Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards
2. Retrieve voice messages from mail box and return patient calls within 24 hours; research inquiry if needed
3. Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
4. Provide patient with their claim balance as requested
5. Update patient's insurance information in the system and then re-bill to the new insurance carrier. If requested update patient's address in the system
6. Perform daily mailings of letters to patients and HCFA claim forms
7. Assist in training and education of new and existing employees
8. Work on creating and maintaining department training manuals
9. Adhere to the Code of Conduct and be familiar with all compliance policies and procedures stored in LogixGarden relevant to this position
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.
Education (Degrees, Certificates, Licenses, Etc.)
High School Diploma or equivalent combination of education and experience required.
Computer Skills
1. Demonstrated ability to use the appropriate data collection software
2. Prior word processing, spreadsheet and internet software experience including proficiency with MS Excel and MSOffice