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Service & Installation Coordinator in Addison, TX at Staffing Now

Date Posted: 9/14/2020

Job Snapshot

Job Description

Industry leading equipment distributor in Dallas is hiring a Customer Service Coordinator for immediate long term employment
Job Duties:

  • Field incoming service calls and provide exceptional customer service
  • Provide administrative support to Territory Manager and Service Manager
  • Correspond with general contractors and direct customers regarding installation deadlines, scheduled installation dates, safety training, OSHA, JHA's and lift requirements
  • Enter all cost associated with project into database; including labor, rental equipment, stock materials and purchase orders
  • Coordinate dispatching of service requests with customer and Service Manager
  • Coordinate job site deliveries and offloading with multiple freight carriers
  • Serve as accounting liaison to assist customers with billing or other related inquiries
  • Work closely with accounting department to ensure installation jobs are closed in a timely manner
  • Process manufacturer warranty claims and follow up to ensure all requirements for replacement parts and/or credits have been met
  • Maintain continuity of work operations by running weekly status reports and following up on outstanding parts orders, quote requests and billing issues
  • Work closely with various manufactures to identify parts needed using parts manuals and serial numbers
  • Order parts from multiple vendors through various systems and methods
  • Track ordered materials and schedule job completion accordingly
  • Provide product pricing or formal quotes to customers in the absence of Territory Manager availability
  • Keep current Preventative Maintenance schedule for each customer's frequency requirement
  • Utilize knowledge of products and services to assist sales team and enhance customer experience
  • Submit Subcontractor invoices to accounting for payment processing

Required Skills

  • High School Diploma or GED required.
  • Some college preferred.
  • 1 - 3 years basic administrative experience.
  • Strong communication skills, verbal and written.
  • Computer proficiency.
  • Excellent customer service skills.

Upto $50K to start