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Service Dispatcher in Miami, FL at Staffing Now

Date Posted: 2/4/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    1 to 10 years
  • Date Posted:
    2/4/2020
  • Job ID:
    347415

Job Description

Service Dispatcher

Responsibilities:

  • Answer multiple phone lines with the approved phone greetings
  • Respond to each caller in a professional manner while gathering information, troubleshooting and transferring calls
  • Participate in job related training sessions to refresh and update knowledge of procedures
  • Provide technicians with account information
  • Maintain cleanliness of office work space
  • Complete assigned duties as requested
  • Communicate effectively with technicians during programming and installations
  • Assist technicians with equipment request
  • Assist technicians during monthly system maintenance checks
  • Schedule and coordinate technicians for service

Skills:

  • Professional and articulate verbal communication skills
  • Excellent customer service skills
  • Proficient and accurate computer skills
  • Strong attention to detail
  • Ability to follow verbal and written instructions
  • Ability to make independent decisions

Physical Demands:

  • Majority of time is spent sitting
  • Some standing & walking may be necessary but are not essential to performing this job
  • Audio, visual & verbal skills are vital to performing this job
  • Simultaneous movement of hands, wrists & fingers is an important element of this job

Other Requirements:

  • High School Diploma or equivalent
  • Reliable & regular attendance is required in this position.
  • Due to the security nature of our business, offers of employment are contingent upon passing a background check & pre-employment drug test.

Please send all resumes to amontano@staffingnow.com.