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SAP Customer Service Representative in Linden, NJ at Staffing Now

Date Posted: 1/2/2020

Job Snapshot

Job Description


Our client, a logistics company located in Linden, has an exciting opportunity for a Customer Service Representative. This is an exciting opportunity with a great company and a great team.
Requirements:

  • Coordinate with order managers for all inquiries on product availability
  • Assist in providing alternatives in case of unavailability of product
  • Follow-up on new orders in one system and create them in another, if not done automatically
  • Check stock levels in the system and with suppliers, initiate, if needed a request for blending the order
  • Minimize the cost of deliveries by communication with suppliers and order managers
  • Obtain approval from Office Manager in case of overflow
  • Provide accurate estimation of extra charges that aren't listed as standard charges
  • Provide accurate estimation of extra charges and obtain approval from order managers prior to final delivery
  • Coordinate with logistic suppliers to organize delivery
  • Confirm credit status of client prior to delivery
  • Communicate with order managers to keep them updated on order status
  • File all documents
  • Ensure deliveries are compliant
  • Posting of invoices
  • Assist in tracking and assuring payment is in progress
  • Report to Office Manager any complaint, misdelivery or customer dispute
  • Analyze misdeliveries and customer claims & report findings to Office Manager


Qualifications:

  • Minimum of 3 years' experience in Customer Service and Logistics
  • Strong negotiation and interpersonal skills; strong business sense, analytical mindset, attention to detail
  • Bilingual Spanish a plus.
  • SAP experience a must