Contact Us 877.823.3669

Retail Sales Coord in Springfield, MA at Staffing Now

Date Posted: 9/10/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/10/2018
  • Job ID:
    337941

Job Description

ESSENTIAL FUNCTIONS:

  • Receiving incoming phone calls.
  • Entering service tickets.
  • Order parts from PQM when necessary.
  • Coordinating shipping of parts to outside locations.
  • Creating Pick-up tickets.
  • Entering labor and parts order for payments received.
  • Set up of customer numbers
  • Interfaces with specialist from customer support.
  • Assist sales with customer service.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Understanding of customer service module for scheduling calls passed to them by the coordinators.
  • Understanding of the warranty process for warranty reorders in PQM.
  • Understanding of inventory, locations, and parts tracking for keeping the technicians supplied for appointments.
  • Ability to determine whether a customer is completed or in need of future services and can perform follow through with reordering of necessary parts.
  • Ability to use Word and Excel.
  • Ability to evaluate each technician's route for efficiency.
  • Requires strong customer service skills.
  • Ability to multi task and maintain a high level of attention to detail.