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Quality Assurance in Hollywood, FL at Staffing Now

Date Posted: 1/19/2018

Job Snapshot

Job Description

Our client in Hollywood, FL is looking to add five contract Quality Assurance to their team. This contract is for two months or longer. Hours are Monday to Friday from 9:00 am to 6:00 pm. If you are interested please send me your resume for immediate consideration. You must be available to start working this coming Wednesday. Hourly rate for this position is $13.00 per hour.
Job Duties:

  • Ensuring accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements.
  • Verifying results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Documenting the call quality results and providing feedback and trend data to the Directors as required.
  • Contributing to team effort by accomplishing related results as needed.