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QA Specialist in St. Petersburg, FL at Staffing Now

Date Posted: 10/17/2020

Job Snapshot

Job Description


  • Listen to calls the majority of the day to assess how staff are handling the calls for any coaching that may be needed.
  • Identify trends, areas of improvement and anything that may prevent a service failure for a client.
  • Review notes and files for clients and caregivers to assess any concerns that need to be escalated.
  • Create reports about findings including some statistical data from time to time.