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Print Technical Support Specialist in Reno, NV at Staffing Now

Date Posted: 4/11/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Reno, NV
  • Job Type:
    Customer Service
  • Experience:
    At least 2 year(s)
  • Date Posted:
    4/11/2018
  • Job ID:
    341692

Job Description


SNI Companies is interviewing Technical Support Specialists for their lient who specializes in multinational imaging located in Reno, Nevada. Do you have experience with "IT Help Desk Support"? Apply now.


Printer Technical Support Specialist
  • Responsible for the daily support of site specific network and workstation printers.
  • Responds to customer requests for technical support and training with the focus being on customer service.
  • Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
  • Works to ensure that the service level agreements between the customer and client are achieved.
  • In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
  • Daily support of network and workstation printers.
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary.
  • Keeps the customer up to date on the progress of problem resolution.
  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information.
  • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager.
  • Responsible for on-site hardware & consumables inventory.
  • Responsible for printer procurement as required by the customer.
  • Documents and reports all fleet meter reads. Maintains printer fleet tools/databases.

Skills & Qualifications:
  • High School Diploma (or equivalent) with additional education preferred.
  • IT Help Desk Support experience (application & hardware support).
  • Technical Training & Certifications: HP Certifications.
  • Excellent customer service skills.
  • Good project management skills and ability to prioritize tasks.