Contact Us 877.823.3669

Point of Service Collector in Beaumont, TX at Staffing Now

Date Posted: 2/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Beaumont, TX
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

SNI Companies has an exciting career opportunity for a Point of Service Representative in a hospital setting in the Beaumont Texas area. The ideal person is compassionate and confident in their ability to discuss payment methods with triage patients.

The Point of Service Representative is responsible for assisting hospital patients with the collection process in the Emergency Room at the time of discharge for any applicable charges, co- insurance and deductibles. The Point of Service Representative provide financial counseling to patients and their families regarding charges for health care services; determine fees for services provided and implement appropriate collection and refund actions.

  • Provides superior customer service and maintains a professional image
  • Understands and meets the client's needs, internal procedures and goals
  • Produces results that exceed expectations
  • Communicates effectively with multiple constituencies within the facility
  • Establishes and maintains strong working relationships

Point of Service Collection Process

  • Review referrals and screen for potential collection.
  • Contact patient or their representative ASAP to verify insurance co-payments, deductibles and acquire all necessary demographics information to update patient account at the time of discharge base upon Client's policy.
  • Request payments from patients at the time of discharge. This includes but is not limited to: Commercial Insurance coinsurance and deductible, and Self Pay patients
  • Set up payment plans for patients who are not able to pay in full. Advise the applicant of all additional required documentation needs and time frames for compliance
  • Thoroughly enter all actions taken in the hospital account and in the internal data base/system

Follow-up & Monitoring

  • Maintain structured and timely contact with the patient, by phone whenever possible to request payments after discharge.
  • Provide updates to the hospital information system which will include:
  • Notes on all accounts worked
  • Payments information
  • Demographics updates
  • Insurance updates
  • Third Party Liability notifications
  • Charity information
  • As per established protocols, maintain payment reports and Safe box security measures base upon Client's policy.
  • Thoroughly enter all actions taken in the hospital account and in the internal data base/system


  • Requires 1+ years of related experience.
  • Knowledge of hospital credit and collection policies and procedures.
  • Working knowledge of federal and state laws regulating patient billing practices.
  • Excellent communication skills, both verbal and written, with the ability understand users' questions and effectively disseminate technical information is essential.
  • Computer data entry and word processing skills and ability to operate routine office equipment are required.
  • Working knowledge of computer programs, i.e., Microsoft Excel®.
  • Must be able to type at least 30 wpm.
  • Must be able to work strict scheduling requirements which include second and third shifts.
  • Must be available to rotate shifts - FLEXIBILITY is key!

Pay : $16.50 hourly
Location : Beaumont, TX 77701


  1. Customer Service Jobs
  2. Collections Jobs