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Point of Service Collector in Beaumont, TX at Staffing Now

Date Posted: 2/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Beaumont, TX
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:
    2/13/2018
  • Job ID:
    327887

Job Description


SNI Companies has an exciting career opportunity for a Point of Service Representative in a hospital setting in the Beaumont Texas area. The ideal person is compassionate and confident in their ability to discuss payment methods with triage patients.


Overview:
The Point of Service Representative is responsible for assisting hospital patients with the collection process in the Emergency Room at the time of discharge for any applicable charges, co- insurance and deductibles. The Point of Service Representative provide financial counseling to patients and their families regarding charges for health care services; determine fees for services provided and implement appropriate collection and refund actions.
Responsibilities:

  • Provides superior customer service and maintains a professional image
  • Understands and meets the client's needs, internal procedures and goals
  • Produces results that exceed expectations
  • Communicates effectively with multiple constituencies within the facility
  • Establishes and maintains strong working relationships



Point of Service Collection Process

  • Review referrals and screen for potential collection.
  • Contact patient or their representative ASAP to verify insurance co-payments, deductibles and acquire all necessary demographics information to update patient account at the time of discharge base upon Client's policy.
  • Request payments from patients at the time of discharge. This includes but is not limited to: Commercial Insurance coinsurance and deductible, and Self Pay patients
  • Set up payment plans for patients who are not able to pay in full. Advise the applicant of all additional required documentation needs and time frames for compliance
  • Thoroughly enter all actions taken in the hospital account and in the internal data base/system



Follow-up & Monitoring

  • Maintain structured and timely contact with the patient, by phone whenever possible to request payments after discharge.
  • Provide updates to the hospital information system which will include:
  • Notes on all accounts worked
  • Payments information
  • Demographics updates
  • Insurance updates
  • Third Party Liability notifications
  • Charity information
  • As per established protocols, maintain payment reports and Safe box security measures base upon Client's policy.
  • Thoroughly enter all actions taken in the hospital account and in the internal data base/system


Qualifications:

  • Requires 1+ years of related experience.
  • Knowledge of hospital credit and collection policies and procedures.
  • Working knowledge of federal and state laws regulating patient billing practices.
  • Excellent communication skills, both verbal and written, with the ability understand users' questions and effectively disseminate technical information is essential.
  • Computer data entry and word processing skills and ability to operate routine office equipment are required.
  • Working knowledge of computer programs, i.e., Microsoft Excel®.
  • Must be able to type at least 30 wpm.
  • Must be able to work strict scheduling requirements which include second and third shifts.
  • Must be available to rotate shifts - FLEXIBILITY is key!


Pay : $16.50 hourly
Location : Beaumont, TX 77701

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