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Patient Services Associate in Mystic at Staffing Now

Date Posted: 7/30/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Mystic
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/30/2020
  • Job ID:
    364212

Job Description



  • Patient Services Associate - Full Time - Bilingual - $18.50

  • Job Description: The Patient Service Associate will work closely with patients and medical professionals while utilizing great customer service skills; multi-task while professionally answering our busy phone system, greet, and schedule patients. They will consistently demonstrate proficient data entry skills, utilize knowledge of insurance billing and self pay collections, maintain confidentiality in a professional manner, demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

    Responsibilities:
    • Answers and coordinates phone calls including
      • Script usage
      • Language Line
      • Paging system
      • Transferring calls
      • ATC queue
      • Patient Account queue
      • Nurse Triage queue
      • Appropriately Recording Telephone encounters via ECW system
    • Obtain Medical release as needed for patient requested forms
    • Confirm appointments with patients
    • Verify insurances
    • Complete knowledge of eCw including:
      • Updating pharmacy information for patients
      • Faxing info from eCw
      • Managing Recalls via eCw
      • Obtain and Scan required documents into eCw
    • Complete knowledge of Centricity including:
      • Register Patient in with all required fields
      • Update patient information
      • Print profiles, Schedules, and recall lists
      • Place patients on recall list, take patients off, and attach appointments
      • Open Daily Batch
      • Post Payments
      • Balance out end of day for personal batch
      • Case Creation
    • Payment management
      • Use of Credit card machine, including end of day reporting
      • Balance out end of day
    • Patient Schedules
      • Respond appropriately to agitated patients
      • Review Schedules daily to ensure accuracy and fill appointment opportunities
    • May perform other duties and responsibilities as necessary


    Required Skills and Education

    • Associates degree REQUIRED
    • Bilingual in Spanish REQUIRED

    • Experience in a Call Center or other busy phone system

    • Electronic appointment scheduling experience

    • Strong customer service experience


    HOURS: 10:45am-7:15pm