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Order Processor/Customer Service in Raritan, NJ at Staffing Now

Date Posted: 5/2/2019

Job Snapshot

Job Description

Our client in the Branchberg, NJ area is looking for a professional, high energy order processor with excellent customer skills. This Associate carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.
Essential Duties & Responsibilities:

  • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
  • Processes and inputs all customer orders
  • Produces stock reports to check for product availability
  • Produces all related paperwork and necessary information required for customer work orders
  • Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order asnecessary
  • Provides follow up with other departments to ensure service standards are being met
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Prepares shipping and tracing information to customers as required * Maintains damage records and back order logs
  • Communicates customer feedback to management including any signs of dissatisfaction
  • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintains current and accurate procedure manual, which details the processing requirements for each account Requirements
  • Strong computer knowledge including MS Office applications
  • Order Picking
  • Inventory Control
  • Basic typing skills * Familiarity with 10-key
  • Shipping software systems including UPS and Federal Express
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • HS diploma or equivalent