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Member Services Rep in Tampa, FL at Staffing Now

Date Posted: 9/9/2019

Job Snapshot

Job Description

SNI Companies seeks several Member Service Agents for our healthcare benefits client in Tampa, FL. The candidate will be working from a customer support center near Tampa International Airport. They will be assisting existing client's calling inbound to get support moving their claim(s) through several different web-based applications. These are longer helpdesk support type conversations, with 30-40 average "quality" calls daily.

Job Responsibilities

  • Managing all facets of the client service experience including:
  • Acting as primary liaison with physician offices and other providers
  • Verifying member eligibility and medical information
  • Documenting cases in several online systems
  • Selecting appropriate high quality facilities to provide service
  • Scheduling appointments efficiently and conveniently for members and managing all follow-up including measuring member satisfaction.

Qualifications

  • At least 1+ years of client service experience in a call center environment
  • Experience with CRM applications such as Plexis is a plus
  • Experience with Internet Explorer and Google Chrome required
  • Experience with Microsoft Word and Outlook is required

- Healthcare experience is HIGHLY preferred

  • 2 year College degree in a health care, business or technology or currently enrolled in an associates/bachelor's degree program. Experience in the health care industry will sometimes be considered as an alternative to the degree requirement.
  • Experience with computer operation, automated databases and standard PC business software including e-mail, Microsoft Office, intranet and industry standard applications is required
  • Willingness to provide EXCEPTIONAL service to all clients
  • Possesses strong interpersonal communication and problem solving skills
  • Possesses advanced conversation skills with the ability to develop rapid rapport
  • Detail-oriented
  • Able to work in a fast-paced environment and manage multiple tasks with the ability to set appropriate priorities and respond to changes when dealing with daily deadlines.
  • Able to work collaboratively with all internal staff and management
  • Fluency in languages other than English (especially Spanish), not required, but a plus
  • Work Environment: You will be delivering a high-level of client service to members. Quality of call is the top priority. This is not the typical call center where they are trying to take as many calls as possible, the quality of the call is key.