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Medical Receptionist in Kensington, MD at Staffing Now

Date Posted: 10/29/2019

Job Snapshot

Job Description



Front Desk Medical Receptionist needed for psychiatric practice located in MD. Monday - Friday 8-5
The responsibilities include the following:
  • Sharing a passion for patient and customer centered care and actively supporting the delivery of high quality care
  • Providing assistance to the providers, practice manager, and front desk receptionists for both outpatient clinics
  • Maintaining a patient/customer focus; ability to de-escalate upset patients/customers, promote service recovery, and facilitate problem solving.
  • Playing a pivotal role for the clinic in meeting or exceeding high patient satisfaction rates
  • Completing additional duties as assigned including but not limited to, clerical responsibilities, answering phone calls, scheduling appointments, checking in patients, patient/family communication, insurance verification, front desk coverage, Work with the team to review and prioritize incoming work to support fair distribution; assist in the clinic in meeting or exceeding financial/operational targets.
  • Support employees who are responsible for insurance verification and intake process and provide coverage when they are out
  • Manage and schedule appointments for clinics; schedule appointments

Job Related Skills and Competencies
  • Strong customer service orientation and commitment to positive patient experience for all
  • Ability to promote service recovery in cases of patient complaints
  • Ability to read and interpret various insurance companies
  • Proficient in Windows XP and MS Word, Excel and Outlook
  • Above average writing and verbal communication skills
  • Ability to handle confidential matters on day-to-day basis
  • Professional appearance, demeanor and telephone etiquette
  • Ability to coordinate and prioritize multiple tasks in a fast-paced environment
  • Ability to work under pressure of deadlines without sacrificing quality of work
  • Computer knowledge and skills required.
  • Data entry skills required.
  • Ability to speak English for a business setting, Spanish speaking a plus.
  • Customer-focused Communication Skills (verbal/written) required.
  • Organizational skills with exceptional attention to detail required.
  • EMR skills and experience preferred.

Reliable ability to be on-site M-F, 8 to 5; schedule may need to be adjusted at times to meet patient scheduling