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Medical Customer Service Representative II in Euless at Staffing Now

Date Posted: 8/30/2018

Job Snapshot

Job Description


Our client, a growing company in the Mid-Cities area, has an immediate need for Medical Customer Service Representatives!

The Medical Customer Service Representative is responsible for providing accurate responses to client related inquiries, routing non-routine inquires through appropriate channels, providing excellent customer service to all callers and representing the client company in a positive and professional manner.

The ideal candidate must possess excellent listening, verbal and writing skills and have the ability to answer a multiple-line call management system. CSR must be able to analyze, problem solve and make appropriate decisions with minimal supervision. CSR's must possess the ability to effectively communicate with demanding callers. In addition, CSR's must have excellent interpersonal, organization, and customer service skills with a demonstrated ability to work professionally and productively. CSR's must possess an aptitude for careful review of data between a variety of sources, the ability to adapt to procedural modifications, and the willingness and ability to demonstrate a "team" approach to productivity and performance.

Essential Job Functions:

  • Provide friendly, responsive customer service
  • Assist with questions for completion of application, including minimal technical support
  • Answer incoming calls and transfer to all appropriate members
  • Answer general inquiries
  • Communicate with all internal workgroups as necessary
  • Handle escalated calls in absence of supervisor
  • Provide internal/external customer service according to established guidelines
  • Respond to customer written inquiries
  • Record details of customer interaction
  • Assign identification numbers for unauthenticated application
  • Analyze applications and provide comprehensive status to authorized users
  • Data entry and file maintenance in the CRM



Education:

  • High School Diploma or equivalent
  • College preferred



Experience:

  • 3-4 years office experience, including 2+ years' experience in customer service, preferably in a professional association setting
  • Working knowledge of Microsoft Office
  • Typing/data entry skills of 45-50 wpm, with a high level of accuracy
  • Excellent communication skills (written and oral)