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Mail Room Supervisor in Redwood City, CA at Staffing Now

Date Posted: 4/17/2018

Job Snapshot

Job Description


Staffing Now is conducting interviews now for a Mail Room Supervisor for our nationwide client in the Redwood City, California area. Do you have at least 2 years of Mail Room or Warehouse management experience? Apply now!

Job Description & Responsibilities:
  • Supervise the mailroom staff, creating schedules, holding team to Key Performance Indicators and over all service in the mailroom.
  • Manage all vendor contracts that are associated with the mail room.
  • Participate and manage staff in the individual performance management program, and personal development planning.
  • Proactively develop and maintain client relationships ensuring that expected service levels are achieved.
  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
  • Deliver an exceptional quality of service, as reflected by client feedback.
  • Act in accordance with all agreed policies, procedures and contract scope.
  • Supervise and support the day to day delivery of mail services on site in accordance with all agreed policies, procedures.
  • Be able to work in a CMMS system to collect all requests and send to correct people.
  • Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Area/Site Manager for consideration.
  • Process and handle all incoming and outgoing mail, ensuring proper routing and labeling.
  • Scan incoming deliveries from carriers
  • Ground/Home, and any other deliveries.
  • Maintain logs for incoming mail from vendors, mail delivery to customers, and all packages.
  • Screen unclassified mail and determine appropriate distribution.
  • Handle all special request mail responsibilities,courier service.
  • Support clients with international outbound shipments, paying close attention to international requirements as outlined in the account SOPS
  • Research and follow-up with clients regarding tracking mail and/or packages.
  • Provide solutions to problems associated with special requirements such as bulk mail and other special needs.
  • Provide outstanding customer service.
  • Verify and reconcile computer-produced reports and records.
  • Perform mailroom inspections and inventory supplies.
  • Maintain Client Specific Responsibilities such as audit perks and other services, handling swag, managing vendors, and parking registration, handling events/ops, IT returns and leaver process.
  • Maintain Client Parking which includes, waiting lists, working with the city, organizing and maintaining all requests.
  • Act in accordance with all agreed policies, procedures and contract scope.
  • Seek ways to constantly reduce costs and improve operational standards.
  • Ensure compliance within delegated financial and contractual authorities.
  • Actively support and supervise an environment of teamwork, co-operation, performance excellence and personal success.