Medical Front Desk

Job Summary:

A Non- profit in Philadelphia is looking to fill a position for a Medical Front Desk role at one of its locations.
The Receptionist/Scheduler has the primary responsibility of managing the providers' appointment schedule and registering patients using the practice management system.
Essential Duties and Responsibilities

Answer incoming calls as they are presented.

Greet patients, register, check in, schedule and answer patient questions. Update the patient management system when needed to indicate a patient has arrived or is scheduled.

As a front desk team member, the receptionist/scheduler plays an essential role in helping the practice maintain Patient Centered Medical Home standards.

Schedule Medical Assistant visits in accordance with SKWC processes.

Ensure all patients have accepted insurance or are uninsured.

Confirm and record accurate patient information including insurance, address, apartment number and phone number (s).

Schedule appropriate patients with Benefits Counselor.

Assist in the scheduling of appointments with providers at Project HOME Healthcare Services (PHHS) locations and other agencies.

Perform confirmation calls for patient appointments.

Prepare daily mailings that are given to the Front Office by the clinical team.

Maintain patients' and visitors' privacy and confidentiality.? Treat all (staff, patients, and guests) with courtesy and respect.

Other Functions:

Inform patients about policies and procedures of the Wellness Center.

Collect all appropriate patient fees as stated in the Sliding Fee Schedule Alert

Follow all ?Alert? notes

Support Benefits Counselor with insurance eligibility and sliding fee schedule when requested by Practice Manager

Assist patients with changing Primary Care Physician when needed.

Assist in maintaining a calm atmosphere in waiting area

Support the Front Desk Lead in ensuring that guests arriving at the Wellness Center for non-clinical appointments and meetings sign the visitors' log then contact the appropriate person in the building.? Be attentive to the movement of staff and guests entering and leaving the building.

Assist Front Desk Lead with Package Delivery process

Assist Front Desk Lead with scanning when requested

Be available for cross training when requested and assist with Dental Front Desk tasks

Allow clinic access to staff, guests, and patients and identified delivery people only. Log and report any unusual activity.

Perform all other duties as assigned
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.
Minimum Qualifications

A high school diploma or GED.

Ability to perform World Class Customer Service

Proficiency in Microsoft Office.?

Excellent written and verbal communication skills.?

Excellent telephone ?manners? and ability to deliver World Class Customer Service