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IT Support Technician in Woodbridge Township, NJ at Staffing Now

Date Posted: 11/4/2019

Job Snapshot

Job Description

Our client, a Business Services company and a great place to work as voted by their employees has an exciting opportunity for an IT Support Technician
The IT Support Technician works in a relaxed corporate environment and is responsible for the planning, installation, and troubleshooting of computer hardware and software for a small to mid-sized company. The job description of an IT Support Technician involves strong leadership skills and a Team Player mentality, an excellent sense of organization and strategic planning, and a keen attention to detail.
Position Description
An IT Support Technician is a dynamic individual who plays a key role in providing front line support and functions as a point of technical services contact for IT.
Essential Duties and Responsibilities of an IT Support Technician

  • Responsible for the planning, installation and troubleshooting of computer hardware and software.
  • Accountable for technical service request resolution, providing Level I and Level II support for end users equipment and software, file servers, networking, peripherals, and VOIP phones for both local and remote sites.
  • Responsible for remote and desktop support, new user setup, mobile device support and troubleshooting, monitoring, resolving and reporting/escalating of off hours issues.
  • Participates as a technical resource needed in both large and small projects.

Required Knowledge, Skills and Abilities

  • Excellent organizational, time management, communication and leadership skills.
  • Ability to complete projects within deadlines.
  • Must be a strategic planner who can multi-task.
  • Strong attention to details, accuracy, and quality of work product, with few to no errors.
  • Ability to act as a team player and be flexible to respond to changing needs.
  • Ability to work with the utmost integrity, keeping proprietary information safeguarded.
  • Ability to work independently within scope of job responsibilities.

Background and Experience

  • 2 years minimum experience in a desktop/helpdesk support role.
  • Associates degree preferred.
  • Working knowledge of the following:
    • Windows 7 and above
    • Windows Server 2000 and above
    • Office2010
    • Office365/365 Admin Center
    • Exchange Enterprise
    • Active Directory
    • Managed Switches
    • VOIP Systems
    • iPhone/Android Mobile Phones
    • Wifi Routers (preferably Apple Airport)