Contact Us 877.823.3669

Help Desk in Naperville, IL at Staffing Now

Date Posted: 12/2/2019

Job Snapshot

Job Description

Help Desk
A prestigious client of ours in the Western Suburbs is looking for a Help Desk Analyst to join their growing team. The Help Desk Analyst will be responsible for researching and resolving processing errors, software, hardware, and end-user issues and provide advice and training to end-users. You will maintain and administer computing environments, including computer hardware, scanners, copiers, printers, phones, other end-user devices, systems software, applications software, and all configurations. The Help Desk Analyst will perform and execute daily systems monitoring, backup operations, desktop imaging and maintain daily batch jobs and programs for the primary systems.

The Help Desk Analyst must have strong hands on experience with the following, but not limited to:

Soft Skills:

  • Great Communication
  • Great Documentation
  • Team leadership and training

Technical Skills:

  • Microsoft Office - Server 2008r2, Windows 10
  • Supporting Outlook/Exchange
  • Active Directory - creating and resetting user accounts
  • Create and duplicate desktop images
  • Network connectivity
  • Backup and storage
  • Plusses: Citrix, SCCM, VMware