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Help Desk II in Reston, VA at Staffing Now

Date Posted: 5/9/2018

Job Snapshot

Job Description

SNI Companies, a leading provider of targeted IT resources and solutions, is currently seeking an experienced Tier 2 Desktop Support Specialist for one of our valued clients in the Reston, VA area. This is an immediate 6-month contract position.

You will be supporting an internal team of 100+ end users in a Help Desk & Desktop Support capacity.

The successful candidate will be skilled in:

  • Windows & MAC troubleshooting (Microsoft AND MAC Certifications preferred)
  • Microsoft Office Suite
  • Microsoft Outlook
  • Configuring machines and other peripherals (printers, fax machines)
  • Some networking knowledge preferred
  • Mobile support (iOS, Android, Blackberry)

Requirements:

  • Minimum 3-5 years of IT Support experience
  • Microsoft & MAC Certifications preferred
  • Bachelor's degree in Information Technology or related field
  • Work experience in the IT field may be substituted for a degree
  • Excellent critical thinking, analytical, and problem-solving skills
  • Excellent presentation and written communications skills
  • ITIL concepts of incident, problem, change and asset management
  • Ability to communicate and build relationships at all levels of company
  • Ability to work effectively with Engineering, Operations and Technology teams at the company
  • Ability to work independently and in a team environment
  • Demonstrated ability to manage use of outside vendors and technology advisers
  • Ability to effective collaborate with technology, engineering and network operations teams
  • Strong background in wireless communications and IT infrastructure technologies
  • Ability to learn new skills rapidly, in both hardware and software.
  • Ability to listen to, understand and defuse difficult situations.
  • Ability to be Organized and effective at prioritization and multi-tasking.

If you are interested in being considered for this position, please reply with your most recent resume and salary requirements to abaker@staffingnow.com.