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Healthcare CSR Care Coordinator in Jacksonville, FL at Staffing Now

Date Posted: 2/25/2019

Job Snapshot

Job Description

SNI Companies is seeking qualified, dedicated Customer Service candidates with a passion for Healthcare and IT industries.
A large client in Jacksonville is hiring customer support candidates to provide high quality customer service to business customers via: telephone and/or Internet (e.g. instant message, email).
Candidates will handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payments.

A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or the equivalent combination of education, training, and work experience.

  • Serves as primary contact for inbound/outbound customer issues.
  • Processes a high volume of customer inquiries of company products and services.
  • Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.
  • Follow escalation protocol for unresolved issues that include continual coaching and mentoring to ensure proper escalation follow up.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Updates customer information and ensures accurate entry of contact information.
  • Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
  • May provide guidance and/or mentoring to less experienced Care Coordinators.