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Entry Level IT Help Desk in Jacksonville, FL at Staffing Now

Date Posted: 9/6/2018

Job Snapshot

Job Description

SNI Companies is proud to partner with a rapidly expanding, cutting-edge healthcare IT company in Jacksonville. This company offers the opportunity to grow within the organization and this Customer Service position is the place to start! You are an ideal fit for this position if you: love to talk on the phone and assist clients all over the country, are interested in learning more about technology or healthcare IT and jump starting your career with an incredible company!


  • Responds to requests for product support via multiple sources such as phone and email.
  • Documents problem status and resolution. Escalates when necessary
  • Identifies recurring problems and notifies team members
  • Register new users
  • Provides informal training to customers to enhance product use and familiarity
  • Interacts with clients in a courteous and professional manner
  • Manages associated provider system registration and financial documentation
  • Ensures compliance with operational policies and procedures
  • Achieves performance metrics that directly support the company's attainment of financial goals.
  • Evaluates operational efficiencies and troubleshoots provider problems quickly.
  • Performs administrative support activities for customer and department, may include copying, faxing, etc.


  • 1+ year customer service experience
  • Exceptional MS Office Skills


  • Awesome work-life balance
  • Incredible company culture
  • Standing desks
  • Catered breakfasts and lunches
  • Company wide outings
  • Game room
  • Healthy snack shop and spacious break rooms
  • Interactive training center

Hours: 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm
Compensation: $14/hour
Location: Southside/Jacksonville, FL

Apply today for this Excellent Career Opportunity with growth potential