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Docucare Technician in China Grove, TX at Staffing Now

Date Posted: 4/30/2018

Job Snapshot

Job Description

SNI Companies is interviewing qualified Docucare Technicians in the San Antonio TX., area to work with their Nationwide Client in the printing/publishing industry! Do you have at least two years of electronic or Printer repair related experience?

Shift: Mon-Fri, 8AM-5PM

Pay: $13.76 hourly

Docucare Technician

Job Description & Responsibilities:

  • Client Relationship Management
  • Serve as the primary customer contact for equipment support and service
  • Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
Services Delivery
  • Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Break-fix activities account for 70% of role responsibilities
  • Provide IP address support
  • Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support
  • Contact service as required (Client and 3rd party)
  • Utilize Client web-based applications as required to include Service Call Handling
  • Accurate call reporting on Equipment in Client designated systems
  • Remote Service call onsite support
  • Driving (if required for duties)
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC as required
  • Escalate printer network issues to appropriate resource
  • Physical as well as remote device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc...)
  • Monitor/apply current software updates/patches
  • On site contact for remote solve resolutions requiring technical expertise
  • Non-Client device management as required
  • Perform remote device monitoring and remote solve (Client Device Management)
  • Identify and promote Client Office Solutions
  • Pro-actively manage consumables and supplies using the DOS calculator.
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform Data Entry for activity and asset tracking
  • Manage and maintain on-site parts inventory using PM4
Skills & Qualifications:
  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfillment of SOWs
  • Track and report account information as required
  • 1-2 years relevant experience resolving customer and equipment printing issues
  • Business Casual Dress Environment
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