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DocuCare Technician in Kokomo, IN at Staffing Now

Date Posted: 5/2/2018

Job Snapshot

Job Description

SNI Companies is currently hiring a ­­­­­­­­­­­­­­­­­­­­DocuCare Technician to join our team working onsite at our client's offices located in Kokomo, IN.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Description & Responsibilities:
  • Client Relationship Management Serve as the primary customer contact for equipment support and service
  • Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
  • Services Delivery Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Break-fix activities account for 70% of role responsibilities
  • Provide IP address support Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support Contact service as required
  • Utilize web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in designated systems
  • Remote Service call onsite support Driving (if required for duties)
  • Download and install printer drivers on end-user equipment Perform printer mapping to PC as required
  • Escalate printer network issues to appropriate resource Physical as well as remote device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) Monitor/apply current software updates/patches
  • On site contact for remote solve resolutions requiring technical expertise
  • Device management as required Perform remote device monitoring and remote solve (Device Management)
  • Identify and promote Office Solutions
  • Pro-actively manage consumables and supplies using the DOS calculator.
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4
Skills & Qualifications:
  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfillment of SOWs Track and report account information as required
  • 1-2 years relevant experience resolving customer and equipment printing issues

**Apply now or send resumes to

Kokomo Indiana USA 46901 Shift/Hours: Monday-Friday 8am-5pm, no OT expected Pay rate: 13.27