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DocUCare II in Overland Park, KS at Staffing Now

Date Posted: 3/2/2018

Job Snapshot

Job Description

Job Title: DocuCare Level 2
Work Location: Overland Park, KS
Duration: Long-term contract
Hours: M-F 8-5

Education/Experience Required: High School diploma or equivalent

Job Description & Responsibilities:
  • Client Relationship Management Serve as the primary customer contact for equipment support and service
  • Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
  • Services Delivery Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Break-fix activities account for 70% of role responsibilities
  • Provide IP address support Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support Contact service as required
  • Utilize web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in designated systems
  • Remote Service call onsite support Driving (if required for duties)
  • Download and install printer drivers on end-user equipment Perform printer mapping to PC as required
  • Escalate printer network issues to appropriate resource Physical as well as remote device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) Monitor/apply current software updates/patches
  • On site contact for remote solve resolutions requiring technical expertise
  • Device management as required Perform remote device monitoring and remote solve (Device Management)
  • Identify and promote Office Solutions
  • Pro-actively manage consumables and supplies using the DOS calculator.
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4
Skills & Qualifications:
  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfillment of SOWs Track and report account information as required
  • 1-2 years relevant experience resolving customer and equipment printing issues