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Dispatcher in Washington, NJ at Staffing Now

Date Posted: 12/7/2018

Job Snapshot

Job Description


Our client in the Mercer County area is looking for a Dispatcher for their busy office.
The successful candidate will be responsible for receiving and entering service calls into our database,accepting work orders in customers' portal websites and dispatching to the regional dispatching hubs.
Updating of the emergency service calls by way of reaching out to regional hub dispatchers for ETA's, making sure the work is on schedule and keeping the portals current.
Essential duties and responsibilities:
*Entering Service calls into our database.
*Answering incoming phone calls and transferring to appropriate team members.
*Updating customers' portal Websites.
*Heavy phone and computer work.
*Accurate data entry skills a must.
*Learning the business to be able to make informed decision concerning service call dispatching.
*Answering techs and customers phone calls and requests
*Preferable to be able to type while on the phone
*Closing out work orders on customer portals
*Following the service call from work order through invoicing
*Responsible for reporting the statuses of large groups of service calls
Qualifications:
*In this fast paced office environment, the successful candidate will be able to multi-task and prioritize so that deadlines are met in a timely and accurate manner. The candidate must demonstrate strong
attention to detail; possessing the ability to learn new procedures quickly; juggle multiple job functions and be eager to take on new projects.
*This associate will be expected to work as a team with others; therefore the ability to work well with others is imperative.
*The applicant's employment history must reflect experience associated with customer service in a high volume environment. Experience in the customer service field with heavy phone contacts is a must.
Proficiency in Word, Excel, and Outlook is expected. Excellent skills are a necessity in all face-to-face interactions, on the phones and written communication

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