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Dispatcher in Manchester, CT at Staffing Now

Date Posted: 5/31/2019

Job Snapshot

Job Description

SNI Companies has partnered with a growing appliance repair company in the Manchester area. We are seeking an experienced Dispatcher to join their growing team!
You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities Include:

  • Accurately and timely dispatch technicians
  • Update schedules and communicate with technicians in the field
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services Qualifications
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

They are a family owned company since 1969. The owner is a hands on owner who believes employees should be compensated for their hard work. We are looking for a detailed person who is willing to learn about the appliance repair industry and be a key person to support their technicians.