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Dispatcher/Coordinator in Hartford, CT at Staffing Now

Date Posted: 6/11/2018

Job Snapshot

Job Description

  • Answer incoming calls and emailed service requests. Schedule and dispatch customer service calls based on criticality and priority through the service scheduling software while keeping client updated throughout the process.
  • Organize and manage technicians daily work assignments
  • Maintain daily, weekly, and monthly schedules of all field personnel through the service scheduling software.
  • Maintain and schedule monthly maintenance agreement inspections
  • Maintain accurate customer, site and call history information within the service software. Add and change customer site information as needed.
  • Issue purchase orders to technicians and other appropriate personnel.
  • Maintain customer equipment files within the service module software.
  • Receive, scrutinize and properly code daily service reports from technicians.
  • Enter Payroll - ensure accuracy of coding from service operations weekly work orders. Review and allocate time-sheets to ensure accuracy.


Requirements:

  • 1+ experience as Dispatcher in the HVAC industry.