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Desktop Support in Humble, TX at Staffing Now

Date Posted: 5/15/2018

Job Snapshot

Job Description


SNI Companies is currently hiring an Desktop Suppport - Operations Technician to join our team working onsite at our client's office located in Houston, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Work Location: Houston, TX
Hours: Monday - Friday 8am-5pm

Job Description:

The Operations Technician will be a part of the Managed Services segment of the client, which handles colocation and various managed service solutions for a wide variety of customers ranging from small to enterprise-levels. In this Operations role, one will interface directly with the customer on a daily basis and collaborate with internal teams to complete projects. This is a hands-on role which relies on problem solving capabilities and self-reliance.

Responsibilities:
  • Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devices.
  • Provide onsite support for device troubleshooting to include power cycles/reboots and media handling support.
  • Provide on-site customer service to clients while working within the data center.
  • Provide on-site vendor support for maintenance, break/fix, and/or upgrades.
  • Understand and follow defined standard operating procedures.
  • Respond to and update tickets in accordance with department procedures.
  • Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift.
  • Receive and ship inventory as required.
  • Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes.
  • Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment.
  • When appropriate, escalate issues quickly and efficiently in order to solve problems within the client's Service Level Agreement requirements.
  • Issue incident and request tickets when necessary for both client infrastructure and customer environments.
  • Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures.
  • Ensure data center is clean and in tour-ready condition.
  • Must work some holidays and have the flexibility to work extra shifts as required by management.
  • Perform daily tape rotations, loading scratch tapes, processing offsite paperwork & updating procedures when necessary.
Skills & Qualifications:
  • College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
  • Proficient with Microsoft Office-based applications (Word, Excel, Visio, PowerPoint).
  • Must possess strong customer service attitude and interpersonal skills.
  • Must possess excellent written and verbal communication skills.
  • Proven ability to execute multiple tasks efficiently and effectively.
  • Proven ability to work effectively in a team environment.
  • Demonstrated ability to produce quality work on a consistent basis.
  • Demonstrated flexibility and organization.
  • Must be a self-starter and be able to manage assigned tasks with limited management input.
  • Must be able to lift 40 lbs.
  • Must have physical ability to maneuver in narrow aisles to install/troubleshoot equipment, ability to climb a ladder and crawl under raised floor to install/troubleshoot cabling.
  • Previous data center experience a plus.
  • You are a hardworking, competitive type that is driven to succeed.
  • You should be Self-motivated and a Quick learner.
  • Easily assume responsibility, work with minimum supervision.
  • Competent and reliable professional, committed to top quality work.
  • Possess excellent communication and interpersonal skills.
  • A team player who works well with others.

to quickly apply send your resume to mhelenbolt@snicompanies.com


Houston TX United States 77060 Shift/Hours: Monday-Friday 8am-5pm Pay rate: $20