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Customer Support - Logistics in Jacksonville, FL at Staffing Now

Date Posted: 5/31/2019

Job Snapshot

Job Description


Job Title: Destination Services Coordinator
Department: Customer Support
Purpose of the job:
To coordinate and respond to all destination service related matters.

Duties:

  • Sort and manage incoming requests from agents and members in the Destination Services inbox for domestic and Alaska shipments.
  • Request and confirm delivery out of SIT:
    • Verify delivery information and requested delivery date with member, then notate Utopia.
    • Contact DA and submit requested delivery out date.
    • Confirm date given by the DA with the member via phone and email.
    • Send an email confirmation to the DA showing date, delivery information and person you spoke with to confirm with information.
    • Update Utopia Events tab with date under "Dest SIT Out"
    • Update Utopia notes with prefix SITOUTCONF:
    • Update EasyDPS Actions tab #13 and #14
  • Request and confirm partial delivery out of SIT, if applicable:
    • Have member complete the Partial Delivery Out form listing item #'s being requested
    • Submit Partial Delivery Out form to the DA listing the item #'s being requested
    • Submit preapproval for extra labor in DPS for sorting items for partial delivery if necessary
    • Follow up with base on pending extra labor preapproval in DPS
    • Once preapproval is approved, confirm a date for partial delivery with the DA and member via phone and email.
    • Update Utopia Events tab with date under "Partial Delivery Date"
    • Update Utopia notes with prefix PDSITOUTCONF:
  • Request and confirm long delivery out of SIT, if applicable:
    • Calculate the zip3 mileage and submit preapproval for long delivery in DPS.
    • Inform member to contact the base to notify them of the request for long delivery and have them review preapproval.
    • Once preapproval is approved, contact the DA and request for delivery out of SIT.
    • Confirm date given by the DA with the member via phone and email.
    • Send an email confirmation to the DA showing date, delivery information and person you spoke with to confirm with information.
    • Update Utopia Events tab with date under "Dest SIT Out"
    • If the DA is unable to haul to the new location, notify TMM Ops and a /2 will be created with a new hauler.
    • Update Utopia notes with prefix LDSITOUTCONF:
  • Request and confirm debris removal with the DA or a local agent, if applicable.
    • Send request for debris pick up to DA or local agent.
    • Confirm service date given by the DA or local agent for debris pickup with the member via phone and email.
    • Send an email confirmation to the DA showings service date and person you spoke with to confirm with information.
    • Update Utopia notes with prefix DEBRISPU: and list the date for service
  • Request unpacking with the DA or a local agent on direct delivery shipments, if applicable.
    • Coordinate unpacking date with local agent and member.
    • Update Utopia notes with prefix UNPACK:
  • Manage daily reports, including:
  • Long Delivery/Mini Storage/ Bulky Report
  • Updating Direct Delivery Addresses
  • SIT Reconfirmations
  • EasyDPS Exceptions
  • Notify the DA of reweigh requests and update UT as necessary.
  • Contact the base regarding pending preapprovals-Update Billing spreadsheets as necessary
  • Manage Clearing Departments delivery out of SIT requests.
  • Contact members regarding their SIT extension requests and inform them of the proper procedures.
  • When a SIT extension is issued, forward information to the DA and Billing Dept.
  • When a conversion is issued, forward information to the DA and Billing Dept.
  • Attend and participate in all team meetings.
  • Other projects and duties as necessary.



Skills/Qualifications:

  • High school diploma with related customer service or office experience.
  • Ability to multi-task and prioritize work load.
  • Ability to work in a fast paced and challenging environment.
  • Ability to handle difficult customers and situations and be able to solve problems.
  • Pleasant and professional phone voice.
  • Professional written and verbal communication skills.
  • Knowledge of all Microsoft Office Programs.
  • Ability to learn all internal computer programs.
  • Willingness to take on additional projects/workload and maintain good synergy within the team environment.
  • Ability to adapt and learn in a changing environment.