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Customer Success Technician in Sanford, FL at Staffing Now

Date Posted: 7/21/2020

Job Snapshot

Job Description

SNI Companies is seeking several Customer/Technical Support Representatives in the Sanford area. This is a contract to hire opportunity for a growing software company in the automotive industry. The ideal candidate will be looking for growth and long term stability.

The starting pay is $15.00 per hour.

Schedule: Monday-Friday from 10AM-6:30PM. (30 minutes for lunch)

Responsibilities & Requirements:
- Strong customer service skills: positive attitude and strong phone etiquette
- Gather customer information to determine the symptoms of the issue
- Answer technical support questions related to products and hardware as well as explain product features
- Focused mindset
- Strong note taking skills
- Strong typing skills (35 words per minute and higher)
- Ability to communicate clearly verbally and written
- Must have the willingness and flexibility to stay late to ensure customer issues are resolved
- At least 1 full year of call center experience
- Technical support experience preferred
- Automotive basic terminology necessary