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Customer Service Support - Portuguese in Pinellas Park, FL at Staffing Now

Date Posted: 7/5/2018

Job Snapshot

Job Description

SNI Companies is currently sourcing for a Customer Support Representative for a Large Technology company in Clearwater, FL.

Required: Fluent in Spanish, Portuguese, or English.

Job Description: Customer Service Representative / Bilingual: English / Portuguese

Responsibilities

  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
  • Follow up on outstanding service issues to ensure customer success

Requirements

  • High School diploma or GED
  • Associates or Bachelors degree in relevant field, such business information technology, economics or communications, or equivalent work experience is preferred
  • 1+ years prior work experience in a phone-based customer care role is required
  • Excellent oral and written fluency in both English and Portuguese is required; Other language skills in Spanish, French and German are a plus
  • Intermediate knowledge of MS Office software is required