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Customer Service Supervisor in Jacksonville, FL at Staffing Now

Date Posted: 2/2/2018

Job Snapshot

Job Description


SNI Companies is seeking an energetic, experienced Customer Service Supervisor for a growing company in Jacksonville, FL.

Responsibilites:

  • Oversees the day-to-day operation of the Customer Service Department
  • Assist in management of the team to provide outstanding customer service
  • Assist in the development and implementation of daily processes
  • Maintain and distribute new information concerning policy, procedure, or process changes
  • Dispense information from Upper Management as necessary
  • Assists in achieving both department and company goals
  • Handle and resolve elevated customer complaints
  • Maintain daily, weekly, and monthly reporting
  • Develop and oversee employee training and development within the department
  • Assist in conducting reviews
  • Assist in documenting employee behavior and issuing disciplinary when necessary

Requirements:

  • Bachelor's Degree
  • Excellent organizational and time management skills
  • Creative thinking and problem solving skills
Compensation:
  • Ranges from $40- $45k based on experience