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Customer Service Specialists in Trenton, NJ at Staffing Now

Date Posted: 6/8/2018

Job Snapshot

Job Description


Our client in the Mercer County area is looking for a Customer Service Specialist to join their team!

Job Summary
Customer Service Specialists -

  • Responsible for answering all calls from providers regarding claims issues, eligibility and benefits, and website assistance in a call center setting, and to satisfactorily resolve calls within expected response time standards.
  • May also answer and resolve calls from members.



Knowledge/Skills/Abilities

  • Handles heavy inbound call volume.
  • Responds to incoming calls mainly from providers, and on occasion from members, as required to meet departmental goals.
  • Explains benefits, eligibility, provider status, state Medicaid guidelines, claim denials and any other necessary information to providers, in a clear and precise manner.
  • Records calls accurately in call tracking system.
  • Maintains specific quality and quantity standards.
  • Maintains accurate documentation and paper files of work.


Job Qualifications


Required Education

  • High School Diploma or equivalent GED


Required Experience

  • 1-2 years Customer Service/Call Center experience
  • Accurate data input
  • Good computer skills; basic knowledge of Microsoft Office