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Customer Service Specialist in Jamesburg, NJ at Staffing Now

Date Posted: 6/8/2018

Job Snapshot

Job Description


Customer Service Representative needed for distribution company in the Cranbury, NJ area. Reporting to Customer Service Manager
Customer Service Tasks include, but are not limited to:

  • Manage customer account inquires via email and telephone
  • Respond promptly to customer inquiries and obtain all relevant information with regards to shortages, damages, returns per our agreed procedures;
  • Process orders transmitted via remote desk, fax, EDI and customer portals the same day.
  • Apply Sales Program policies and deal sheet criteria to orders & resolve discrepancies with sales representative;
  • Process additions and cancellations using various customer portals & record details of actions taken;
  • EDI: review raw data, orders and inventory, create export files for Shipping Dept; Maintain excel recaps on incoming dollars, YTD sales and fill rate criteria; Monitor the routing & shipping to ensure orders are meeting ship/cancel windows. Import download, invoice and transmit ASN's.
  • Create "ship to's" in SAP and maintain EDI tables on key accounts;
  • Review vendor guidelines on yearly basis and keep all departments informed of updates. All information and guidelines to be saved and maintained in "vendor documentation" file;
  • Maintain account profiles.
  • Investigate all deductions/chargebacks and take appropriate action within a timely manner
  • Process returns and credits accordingly and in a timely manner.
  • Provide proof of delivery for claims to A/R Department for unpaid invoices.
  • Take ownership of customer issues and follow problems through to resolution.
  • Keep CS Manager informed of all issues that arise and any outstanding issues not resolved within a timely manner;
  • Foster positive working relationships with Sales, Credit, Supply Chain and Warehouses.
  • Ensure service quality standards and customer expectations are consistently being met.
  • Special projects and duties are not limited to the above.
  • Daily filing as needed


Qualifications:

  • Bachelors degree preferred but not required
  • Strong Customer Service mindset with a passion for delighting both internal and external customers
  • Proven Team Player
  • Excellent working knowledge of SAP with a solid foundation in EDI transactions
  • Proficiency in Microsoft office applications including Excel & Word
  • Excellent analytical aptitude with a proven ability to analyze/interpret data
  • Well organized, methodical thinker with creative problem solving skills
  • Ability to work in a fast paced changing environment and handle multiple priorities simultaneously
  • Exceptional written and verbal communication skills
  • Strong attention to detail and accuracy