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Customer Service Specialist in Jamesburg, NJ at Staffing Now

Date Posted: 8/23/2018

Job Snapshot

Job Description


Customer Service Representative needed for distribution company in the Cranbury, NJ area. Reporting to Customer Service Manager working in a team environment.
Customer Service Tasks include, but are not limited to:

  • Manage customer account inquires via email and telephone
  • Respond promptly to customer inquiries and obtain all relevant information with regards to shortages, damages, returns per our agreed procedures;
  • Process orders transmitted via remote desk, fax, EDI and customer portals the same day.
  • Process additions and cancellations using various customer portals & record details of actions taken;
  • EDI: review raw data, orders and inventory, create export files for Shipping Dept; Maintain excel recaps on incoming dollars, YTD sales and fill rate criteria; Monitor the routing & shipping to ensure orders are meeting ship/cancel windows. Import download, invoice and transmit ASN's.
  • Create "ship to's" in SAP and maintain EDI tables on key accounts;
  • Review vendor guidelines on yearly basis and keep all departments informed of updates. All information and guidelines to be saved and maintained in "vendor documentation" file;
  • Maintain account profiles.
  • Process returns and credits accordingly and in a timely manner.
  • Provide proof of delivery for claims to A/R Department for unpaid invoices.
  • Keep CS Manager informed of all issues that arise and any outstanding issues not resolved within a timely manner;
  • Ensure service quality standards and customer expectations are consistently being met.
  • Special projects and duties are not limited to the above.
  • Daily filing as needed


Qualifications:

  • Bachelors degree preferred but not required
  • Strong Customer Service mindset with a passion for delighting both internal and external customers
  • Proven Team Player
  • Excellent working knowledge of SAP a strong plus.
  • Proficiency in Microsoft office applications including Excel & Word
  • Well organized, methodical thinker with creative problem solving skills
  • Ability to work in a fast paced changing environment and handle multiple priorities simultaneously
  • Exceptional written and verbal communication skills
  • Strong attention to detail and accuracy