Contact Us 877.823.3669

Customer Service Specialist in Trenton, NJ at Staffing Now

Date Posted: 2/27/2018

Job Snapshot

Job Description

Customer Service Specialist needed for Distribution Company inear Trenton, NJ but relocating to Bucks County, PA - later this year. Interviewing immediately.

  • The qualified candidate will be tasked with serving customers by processing orders, providing product and service information, and resolving issues that may arise.

Duties and responsibilities:

  • Providing outstanding customer service & maintaining strong customer relationships
  • Manage order process from start to finish
  • Respond to customer requests & follow up on open issues in a timely manner
  • Generate price quotations and convert to sales
  • Generate purchase orders for special order products
  • Be knowledgeable of company products and services
  • Determine customer requirements and expectations in order to recommend specific products or services
  • Resolve product or service issues by understanding customer needs and selecting the best solution to resolve the case.

Work in conjunction with outside sales force and executive management to increase revenue by monitoring profit margins, passing along price increases from vendors, up-selling, and offering promotional sale items


  • A high school diploma
  • 2 year Associate Degree or equivalent work experience preferred
  • Strong verbal and written communication skills
  • Excellent typing & computer skills: MS Outlook, MS Word, MS Excel
  • Ability to handle a high volume of multiple tasks
  • AS-400 experience a plus
  • Equipment Service scheduling a plus
  • Must be technically savvy - client is upgrading their current system